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ITSM & Service Catalog

Intake, SLAs, workflows, and request automation for predictable delivery at scale.

About the Service:

Our ITSM & Service Catalog service helps organizations deliver IT services efficiently and transparently. Dacoit Global sets up and customizes ITSM frameworks and catalogs that improve service delivery, incident response, and user satisfaction. We help you define, automate, and track every service — from hardware requests to issue resolutions — ensuring accountability and speed. With modern ITSM tools and integrations, your IT department transforms into a responsive, data-driven powerhouse. 

What We Offer:

ITSM Implementation

Deploy and configure platforms like
ServiceNow, Jira Service
Management, or Freshservice.

Service Catalog Design

Define and publish services for easy
employee access and self-service.

Incident & Problem Management

Reduce downtime with structured
workflows and escalation paths.

Change Management Automation

Streamline approvals and minimize
risk during deployments.

Asset & Configuration Management

Track and manage all IT assets and
dependencies effectively.

Reporting & SLA Monitoring

Measure service performance and
ensure SLA compliance with
analytics.

Our Team